Refund & Return Policy

Eligibility for Returns

Conditions to request a return or refund :

• Product received is damaged
• Product is defective
• Wrong product or size delivered

Return Window

• Return request must be raised within 7 days of delivery
• Items must be unused, unworn, and in original packaging

Non-Returnable Items

• Products on clearance sale
• Items damaged due to misuse
• Customized or personalized shoes

Refund Process

• Refunds are initiated after quality check
• Refund will be processed within 7–10 business days
• Amount will be credited to the original payment method

Exchange Policy

• Size exchanges are allowed once per order (subject to stock availability)

How to Raise a Return Request

Email us at john@mash-group.com

with:

• Order ID
• Reason for return
• Product images (if damaged)